Separate pieces physically in your shop from garments you are still waiting for a supplier to send. For the latter, state the size or colour requested, the estimate's source and date, and what remains unconfirmed. Label sample photos as examples; the delivered fabric or shade may differ.
Before taking payment, explain the cancellation and refund terms, any quantity limit, and the date by which you will confirm whether the order can proceed. Do not present an enquiry or supplier promise as stock on hand. Record the supplier's latest response and tell the customer when they should expect another update.
If the size, price, or arrival estimate changes, contact the affected buyer before proceeding and agree on the next step. Once garments arrive, inspect them against the order and update availability. A pre-order is a commitment to communicate uncertainty clearly, not evidence that a shipment or delivery date is guaranteed.
