When a customer leaves an item, create an intake record with their name and contact, item description, serial number if relevant, accessories, visible damage, and requested work. Photograph important details with permission. Give the customer a receipt that lists what you accepted and the expected next update.
Confirm the approved work and quote before doing anything outside the initial inspection. Store customer property securely, label it so it cannot be confused with another job, and record any movement between staff or locations. At collection, review the completed work with the customer and note any balance or follow-up.
Explain how long uncollected items are kept, using terms suitable for your business and local legal obligations. List your repair or alteration service on KobStore and tell customers what to bring and expect at intake.
