Tell the customer who will attend and what they will do. Confirm qualifications, schedule, insurance or compliance needs, and how the work will be inspected. Keep one person accountable for changes and handover.
Confirm the subcontractor's role, scope, qualifications where relevant, schedule, payment, customer communication boundaries, and who checks the work. Tell the customer who may attend and obtain any required consent before sharing access details. Keep client data limited to what the subcontractor needs. Review completion before sign-off, and remain clear about which party is responsible for the agreement with the customer.
Agree how subcontractors report incidents and scope changes before they enter the customer's site.
Keep the subcontractor's completion evidence with the job record and escalate any safety concern before sign-off.
Confirm who supervises the subcontractor and who may approve changes on the customer's behalf. Check required licences or insurance where the work calls for them, and verify completion before invoicing. Do not share a customer's access code or documents beyond the people assigned to the job.
Protect customer data and do not share access details unnecessarily. Present your service coordination role clearly on KobStore; create a page.
