Record the date an order is placed, confirmed, dispatched, received, and checked. Compare promised and actual lead times by supplier and product. Add time for transport, inspection, and unexpected delays before stating a customer delivery date.
Use different lead-time rules for local, regional, imported, and made-to-order products. Review the information after public holidays, weather disruptions, and supplier changes. Do not use the best historical time as the standard if it happens rarely.
KobStore can help a Kenyan seller distinguish ready stock from items that require preparation or ordering. Clear lead times reduce abandoned orders and help buyers choose appropriately.
