Record when an order was confirmed, dispatched, attempted, delivered, returned, or cancelled. Track the location, delivery partner, charge, delay reason, and customer outcome. Review performance by route and product type because a partner may perform well in one area and poorly in another.
Do not measure only delivery speed. Check successful first attempts, damage, customer communication, cost per order, and time spent resolving failures. If a delivery partner misses a target, discuss the specific data and agree on an improvement or replacement. Tell customers realistic delivery windows based on evidence.
KobStore can help a Kenyan seller present ordering and contact information clearly before dispatch. Combine the storefront order trail with delivery records to understand the full customer journey. Better measurement helps the business choose partners based on total performance, not just the lowest charge.
