For a Kenyan business, list outstanding customers, amounts, due dates, promises, and next actions. Contact the oldest or highest-risk balances first and record every response. Separate a genuine payment plan from an informal promise.
Sort the collection list by age and promised date. Send a statement showing the original sale, payments received, balance, and agreed next action so the follow-up is factual.
KobStore can help keep the customer-facing offer and order details clear, while the seller uses a separate record to control collections.
