Use job records to estimate how many jobs a team can complete without rushing. Reserve time for quotes, procurement, leave, and callbacks. Do not count every calendar hour as billable work.
Estimate capacity from realistic staff hours, travel, setup, leave, existing commitments, and time for administration—not the number of calendar slots. Track late finishes and overtime to find where the schedule is too tight. Keep a buffer for urgent work or disruptions, and decline or reschedule when accepting more would compromise safe delivery. Add capacity only when equipment, supervision, and quality checks can support it.
Compare each team member's assigned hours with actual completion times before accepting a new contract.
Track utilisation alongside rework, late arrival, and customer complaints; filling every hour can reduce quality. Build time for training and equipment checks into the schedule. If a job requires a skill or tool the team lacks, decline it or arrange a competent specialist rather than stretching capacity.
Review capacity weekly and communicate realistic booking windows. Use KobStore to describe services you currently have capacity to deliver; create your business page.
