Agree a collection window and a discreet order reference before setting a parcel aside. Tell the buyer where collection will take place, who may collect it, and what happens if the agreed time changes. Do not mark the item sold merely because someone has asked you to hold it.
Keep the parcel protected and separate from general stock. At handover, match the reference and agreed recipient, check the parcel against the order, and record that it has left the shop. Avoid writing a full phone number or address where other customers can see it.
If the buyer misses the collection window, contact them and follow the hold terms you stated before releasing the stock. Confirm payment and any return or cancellation arrangement directly. Keep the collection record only as long as needed for ordinary business follow-up.
