When a manufacturer, supplier, or regulator issues a recall notice, identify the affected model, batch, or date range from the notice before acting on assumptions. Stop offering stock that may be affected and separate it from saleable goods while you confirm the instructions.
Keep purchase records, supplier contacts, stock locations, and available sales records together. Ask the responsible supplier or authority what to do with affected units, and follow current directions rather than deciding from appearance that an item is safe.
Record when stock was isolated, who was contacted, and what action was taken. Contact buyers only when you can identify a relevant transaction, and share verified information without speculating about cause or remedy. Keep the record private and update the listing only after the product's status has been resolved.
