Identify the real cost of moving an order ahead of others. Include overtime, express delivery, supplier charges, additional risk, and the opportunity cost of changing the schedule. State the urgent fee before the customer confirms.
Do not call ordinary service a rush job simply to charge more. Record urgent orders and review whether they disrupt normal customers. Set a capacity limit so urgency does not become a permanent source of missed deadlines.
KobStore can help a Kenyan seller show standard timing and urgent options clearly. Customers can then decide whether the faster service is worth the additional charge.
