State when a refund is available, what evidence is required, how the item is inspected, and how long processing normally takes. Once a refund request arrives, record the order, reason, amount, payment method, and decision. Do not refund the same transaction twice.
Return accepted stock to availability only after inspection. Record damaged or used items separately and review repeated refund reasons. If a supplier caused the problem, keep the customer resolution separate from the supplier claim so the buyer is not left waiting.
KobStore can make product conditions and return information easier for Kenyan customers to read before purchase. Clear expectations reduce disputes, while a disciplined internal process protects the business’s records.
