State the official name, phone, email, profile, payment instructions, and reporting route. Tell customers what the business will never request. Monitor copied images and names, and keep records of suspicious messages.
Use an approved response format for urgent complaints. Staff should know the first acknowledgement, the escalation point, and the time for the next update.
Start with one real case involving protect a kenyan business from impersonation. Record the starting position, the cost or time involved, the customer result, and the change made. Review the evidence after four weeks before extending the process to the whole business.
KobStore can provide an official storefront that customers use to verify the genuine offer.
