Save the payment confirmation and update the job balance. Record reversals and fees separately, and reconcile against statements regularly. Never ask customers to share their PIN or one-time password.
Record the transaction date, job reference, amount, payment channel, and relevant confirmation or receipt number; avoid saving a customer's PIN or unnecessary account details. Reconcile your records with statements regularly and separate a customer's payment from personal spending. If a payment is reversed or disputed, preserve the transaction evidence and follow the provider's official support process rather than relying on a screenshot alone.
Never ask a customer to disclose an M-Pesa PIN or verification code to confirm receipt of funds.
Reconcile the M-Pesa confirmation against the actual transaction in the account before marking an invoice paid. Do not rely on a forwarded message alone, and never request a customer's PIN or one-time verification code. Keep transaction records in an access-controlled business file.
Use an accounting process suitable to your business and ask an accountant if needed. KobStore does not hold payment for the service; create your public service page while you manage payments directly.
