For a custom garment, furniture piece, sign, or fitting, use a measurement sheet that names every dimension and states the unit. Note who measured, the date, and any assumptions. A sketch or photograph with labels can make an unusual shape easier to understand than numbers in a chat.
Send the details back to the customer for confirmation before ordering materials or starting irreversible work. If the customer supplies measurements, say how they should be taken and explain what may happen if they are inaccurate. Keep the approved version with the quote and order record.
When the design changes, create a new dated version rather than editing the old message silently. Make custom-order requirements clear on your KobStore storefront, so customers know what information to prepare before requesting a quote.
