Ask for the customer’s phone number, town, estate, building, landmark, and preferred delivery time. Confirm the location before dispatch and make sure the customer knows the delivery charge and expected arrival. Do not rely on an incomplete pin or a name alone.
Keep a record of failed attempts and the reason: wrong number, unavailable customer, unclear address, price dispute, or courier issue. Improve the process based on the most common cause. For expensive orders, confirm again before releasing the parcel.
KobStore gives a Kenyan seller a clear place to show ordering and delivery requirements. Accurate information before purchase makes the delivery team’s work more successful.
