Missed appointments waste staff time and prevent another customer from using the slot. For a Kenyan service business, record the customer name, phone number, service, date, time, location, and any deposit at booking. Send a confirmation immediately. Send another reminder a day before and ask the customer to reply if the time no longer works.
Use a cancellation rule that is clear and reasonable. Explain how much notice is required, whether a deposit is transferable, and what happens when a customer arrives late. Keep a short waiting list for popular times. If a provider expects delays because of traffic or a previous job, communicate before the customer starts travelling.
KobStore can help a service provider describe services, booking requirements, locations, and contact details in one public profile. The seller still needs a dependable calendar and reminder process. Fewer missed appointments improve income and make customers more willing to book again.
