Ask customers to confirm the date, service, and arrival instructions. Send a reminder with enough notice and make cancellation or rescheduling terms visible at booking. Apply deposits consistently and state what they cover.
Send a clear confirmation with date, time, service, location, preparation, and the process for changing the appointment. Use a reminder at a reasonable interval and ask the customer to confirm only if that helps you plan capacity. If a deposit or cancellation term applies, disclose it before the customer commits. Keep a waiting list only with permission and do not promise a replacement slot until it is available.
Offer a simple reschedule route and confirm the replacement slot rather than assuming the customer saw an earlier message.
Keep a clear record of confirmed, cancelled, and rescheduled appointments to see whether timing or communication creates the missed visits. Do not retain a deposit contrary to the terms disclosed or applicable consumer rules. If a customer has an emergency, respond consistently and make any exception clear rather than applying an undisclosed penalty.
Track no-shows by time, service, and booking route before changing your policy. Use KobStore to show services and appointment requirements; create your salon page.
