Confirm you received the request and state when you can review it. Ask for missing details in one message instead of sending one question at a time. If you cannot meet the timeline or provide the service, say so and close the loop.
Use an acknowledgement that confirms receipt and gives a realistic time for a fuller response, not an automatic promise to quote immediately. Sort requests by urgency, safety, fit, and deadline; do not let a serious hazard wait in an unmonitored inbox. If you cannot take the job, say so promptly and, where appropriate, suggest the kind of qualified provider the customer should contact.
Use a monitored inbox and designate a backup person for days when you are on-site or away. Set an acknowledgement that explains when a full response is likely, then honour it. Do not promise a one-day quote when an assessment, supplier check, or professional review must happen first.
Track response time and conversion monthly. KobStore can give leads a clear description before they contact you; create your service page.
