Ask whether the concern is budget, quantity, delivery, timing, or comparison with another offer. Offer a smaller quantity, different package, collection option, or later date when it solves the real issue. Do not reduce price automatically when the customer has not explained the concern.
Set the lowest approved price and record unusual discounts. Make sure staff know which conditions allow a reduction. Review whether discounts produce profitable customers or only train buyers to wait.
KobStore can present different product or service options clearly so a Kenyan customer can choose a suitable level without forcing the seller to reduce every price.
