Inspect a returned item against the original order and your stated condition before making it available again. Check seals, labels, parts, damage, hygiene, and batch details where those matter to the product. Record what you found and who made the decision.
Keep the unit on hold if its condition differs from the sale record or if a safety or expiry question is unresolved. A returned product is not automatically new or suitable for resale, even if the package looks intact. Follow the agreed return terms and applicable consumer requirements.
Return it to stock only when its condition matches an accurate description and any required checks are complete. Update the stock quantity and listing together, and keep the inspection note with the transaction. If it cannot be resold, keep it separate from available goods.
