How to Return Unsuitable Stock to a Kenyan Supplier

Check the supplier’s return conditions before ordering. When a problem appears, separate the stock, photograph it, and describe the issue using the original order details. Contact the supplier promptly and state whether the business needs replacement, credit, or a refund.

Keep the return date, transport responsibility, promised resolution, and follow-up time in writing. Do not sell questionable stock simply to recover cash. Review suppliers by the number and cost of returns, not only by unit price.

KobStore can keep the customer-facing product offer clear while the seller resolves supplier issues privately. A Kenyan business protects its reputation when it removes unsuitable stock instead of passing the problem to buyers.