Ask which windows are possible and whether someone must be present. Group jobs by geography where practical and inform customers when the previous job may affect arrival. Use a dispatch update rather than leaving customers uncertain.
Ask customers to choose from windows you can realistically support, then add travel and setup buffers before offering the next appointment. Confirm whether the window is morning, afternoon, or a specific arrival range and explain when you will update them. Group routes only when that does not make an earlier customer wait beyond the agreed period. Reconfirm access or contact changes before dispatch.
Ask customers to flag access restrictions or contact changes before the day of the visit.
Ask each customer for the latest acceptable arrival time and how long access is available. Build route changes into the plan rather than relying on a sequence that only works without traffic. Notify customers individually about changes and do not disclose one customer's appointment when explaining another delay.
Track lateness and adjust durations. List your normal booking method on KobStore; create a service page and set accurate expectations.
