Ask whether the customer needs a scope explanation or wants to proceed. If the quote validity is ending, explain the actual reason and what must be rechecked. Do not send repeated pressure messages.
Follow up once after the period you stated in the quote, referring to its date and asking whether the customer wants clarification or a revised scope. Do not create artificial expiry pressure or send repeated messages across several channels. If there is no reply, close the enquiry in your records and allow the customer to return. Update your pipeline so a quiet lead is not mistaken for confirmed work.
If you do not hear back, mark the quote as pending or closed rather than booked. Remove calendar holds that were never confirmed and release supplier reservations according to their terms. If the customer returns later, recheck price and availability before treating the original estimate as current.
Update your record when the customer decides. Link to your KobStore service details if the client needs context; create a public page.
