Agree on the contact channel and reminder timing when the booking is made. Include service, date, arrival window, and any preparation required. Do not add appointment contacts to marketing broadcasts without permission.
Send reminders only to customers who expect them, using the contact method and timing agreed during confirmation. Include the appointment details and a simple way to report a change; avoid sending sensitive service information to a shared phone without checking. One reminder is often enough for a planned visit. Keep a record of preferences and stop reminders when a customer asks.
Avoid putting a child's tutoring subject or a sensitive appointment detail in a lock-screen preview.
Keep reminders limited to the appointment details and a contact route, especially on shared devices. Avoid revealing sensitive service information in text previews. If messages fail, use an agreed backup channel rather than repeatedly contacting a customer through unknown numbers.
Record cancellations and reminder responses to refine your process. KobStore can present your appointment requirements publicly; create a page.
