Set the fee around the real cost of preparation, reserved time, materials, and travel. State when the fee applies, how much notice avoids it, and what happens when the business cancels. Keep the policy visible before the customer books.

Set the fee from preparation time, reserved capacity, and actual loss. Test the rule on cancelled Nairobi and upcountry appointments before making it public.

Start with one real case involving set a fair cancellation fee for kenyan services. Record the starting position, the cost or time involved, the customer result, and the change made. Review the evidence after four weeks before extending the process to the whole business.

KobStore can help a Kenyan provider present the service, booking terms, and contact route in one place so customers understand the conditions before committing.