A deposit should have a clear purpose. It may reserve a date, cover materials, or confirm a custom order. State the amount, when it is due, what it covers, whether it is refundable, and what happens if either side cancels. The policy should be easy to understand before payment.
Do not set a deposit only because competitors do. Calculate the real cost of preparing the work and the income lost when a reserved slot is cancelled. Give customers a receipt and keep the payment linked to the specific service, date, or order. Apply the same policy consistently unless there is a documented reason to make an exception.
KobStore can help a provider explain services, packages, contact details, and deposit terms in one public profile. Customers can review the conditions before making an enquiry. Clear policies reduce uncomfortable negotiations and help a Kenyan business plan its time and cash.
