How to Set a Repair Assessment Fee in Kenya

State what the fee covers, whether it is deducted from approved work, and what happens if the customer declines the repair. Record the fault found and the recommended action.

Charge for diagnosis when it requires specialist time or testing. Explain the fee before accepting the item and give the customer a written assessment afterward.

Start with one real case involving set a repair assessment fee. Record the starting position, the cost or time involved, the customer result, and the change made. Review the evidence after four weeks before extending the process to the whole business.

KobStore can help a Kenyan repair business publish the assessment process and contact details before the item is brought in.