Use a recognisable business name, accurate category, phone, hours, and service area. Create concise service descriptions and saved replies for recurring questions, but personalise each response. Set a greeting and away message only if you can keep them accurate.
Set the business name, hours, service description, and greeting first; then prepare a few quick replies for common questions such as coverage, assessment requirements, and response hours. Keep the account on a business-controlled phone number and enable available account security protections. Review greeting text when your schedule changes so an automatic reply does not claim you are available when you are not.
Set an after-hours reply boundary so customers know when to expect a response. Create labels for new enquiry, quote sent, and confirmed work, then clear them as requests progress. Never treat a read receipt or automatic greeting as acceptance of a quote.
Protect customer information and restrict access to the account. WhatsApp Business tools do not replace a clear scope, quote, or appointment confirmation. Use a KobStore page for fuller service details and share it from WhatsApp; create yours here.
