A custom furniture order needs a written brief before production: sketch or reference, finished dimensions, timber or other material, finish, fittings, quantity and the work included. Identify which details are confirmed and which depend on a supplier or final measurement. Keep a dated version so a later change does not replace the approved specification by accident.
Agree a realistic production window after checking material availability and your own workload. Record who approves the sample or drawing, how alterations affect price and timing, and what happens if a material is unavailable. Do not describe a supplier estimate as a guaranteed completion date, and do not start on an ambiguous message thread.
Wood grain, colour and handmade finishing can vary; state reasonable tolerances before a customer commits. Confirm deposits, balance, delivery and return terms directly and explain who arranges transport. Revise the public page if the actual offer changes, but do not promise an exact match to a reference photograph.
