How to Tell Customers What Your Service Does Not Include

Name common extras such as materials, transport, after-hours visits, disposal, revisions, or additional rooms. Explain what triggers an added charge and how the customer approves it. Avoid burying exclusions in a long terms document that customers are unlikely to see.

Write exclusions before accepting work, using examples customers can recognise: disposal, structural repair, supplied materials, extra visits, or content entry may be separate. Explain why an item is excluded and how the customer can request it. Put important exclusions near the quoted scope, not in small print after acceptance. If you later agree to include one, update the written version for both sides.

Ask a customer to repeat back the scope when exclusions are complex, then correct misunderstandings before acceptance.

Use a scope checklist during quoting and ask the customer to confirm any item they expect that is not included. If an excluded task is essential, price it separately or refer it before acceptance. Keep the boundary visible in the final quote and remind the team not to promise extras informally at the work site.

Use the same wording in listings, quotes, and messages. KobStore can display your standard service terms; create a business page and reduce scope misunderstandings early.