How to Track Staff Commissions Fairly in Kenya

For a Kenyan business, define what counts as a sale, when commission is earned, how returns affect it, and how shared work is divided. Record the order, staff member, amount, date, and payment status. Pay commissions from confirmed sales rather than uncollected promises.

Review the policy with staff and update it before changing prices or sales channels. A commission plan should not encourage misleading claims, unnecessary discounts, or selling unsuitable products. Compare commission cost with the quality and profitability of the sales produced.

KobStore can give staff a consistent product and service reference for customer conversations. Clear public information reduces the temptation to promise conditions that the commission policy cannot support.