Start with the business offer, prices, product locations, payment methods, return policy, and safety rules. Demonstrate common transactions and let the new assistant practise while supervised. Explain what they may decide and when they must ask a manager.
Give a short reference guide and review performance daily during the first week. Ask which customer questions were difficult. Correct mistakes privately and update the guide when information changes.
KobStore can provide a consistent public reference for products, services, and contact details. Training should show the assistant how to use accurate information rather than inventing answers for Kenyan customers.
