Train staff on the product’s main use, size, materials, compatibility, limitations, price, warranty, and available alternatives. Use real customer questions in training instead of asking staff to memorise slogans. Teach staff to say when they do not know an answer and to find the correct information before advising a buyer.
Review new stock before placing it on sale. Keep a short product reference that staff can access during busy periods. Check whether customers return items because staff gave unclear or incorrect advice. Update the reference when a supplier changes a specification or warranty condition.
KobStore can give staff a consistent public product description to use alongside their training. Accurate online information reinforces the answer given in the shop. A Kenyan business builds trust when every customer receives the same honest explanation.
