Ask for photos and dimensions first if they may be enough. If not, say what needs inspection—access, wiring, material condition, or site measurements—and state the visit charge and duration. Do not use an inspection to pressure a customer into work.
Explain what an on-site assessment will establish, such as dimensions, access, condition, or material requirements, and which costs remain uncertain until then. Tell the customer the visit fee, expected duration, and when they will receive a written estimate. At the visit, record observations and separate facts from assumptions. Share the next decision with the customer instead of treating assessment as automatic approval to proceed.
After the assessment, send notes on what you observed, what remains unknown, and the options for proceeding. Separate the inspection charge from any future work and state how long the written estimate will take. This gives the customer a useful outcome even if they decide not to hire you.
Send a written estimate after the visit by the agreed time. Describe your assessment process on a KobStore page; create one and let customers know when a visit is necessary.
