At handover, state what maintenance or next appointment is actually recommended and when. Ask permission to send a reminder and record the preferred contact channel. For recurring work, offer a schedule with defined tasks and a price review date instead of relying on an informal promise.
At handover, note the next sensible maintenance date or renewal point only if it follows from the work performed, then ask whether the customer wants a reminder. Explain what the next visit would cover and whether the condition may change before then. Let the customer decline reminders, and avoid treating every completed job as an automatic subscription or repeatedly contacting people who have opted out.
At completion, ask whether the customer would like a reminder for a maintenance task that genuinely recurs, and agree the channel and timing. Explain that a reminder is not a booking and check availability when the customer responds. Record opt-outs and avoid contacting people whose work or equipment does not need another visit.
Track repeat bookings and complaints by service type. Do not send promotional messages to customers who did not agree to receive them. Use a KobStore page to keep your current service descriptions available between visits; create your page here.
