List the steps that must happen before, during, and after the job. Include customer requirements, materials, safety checks, quality review, photos where permitted, payment status, and handover. Keep the checklist short enough to use on a busy day.
Review completed checklists when a customer reports a problem. The aim is to find the missed step, not simply to blame a worker. Update the checklist when the process changes and train new staff with a real example.
KobStore can present the service scope and customer instructions clearly before work begins. The checklist then helps a Kenyan team deliver what was promised rather than relying on informal memory.
