Keep a simple log of customer questions, hesitations, and reasons a purchase did not proceed. Group them by topic: price, dimensions, compatibility, delivery, availability, or returns. If several people ask the same question, add a concise answer to the listing rather than repeating it in every chat.
Feedback is useful, but one comment should not automatically change the offer. Check whether the issue is recurring and whether the requested detail is accurate for every item. Ask permission before using a customer’s words or image publicly, and never reveal private order information in an example.
For a Kenyan shop that serves walk-in customers as well as WhatsApp enquiries, record repeated questions from both channels. The same missing size, price, or availability detail can be confusing customers whether they visit or message.
Review the listing again after the update to make sure it remains clear and truthful. Put improved product details where customers can find them: create or update your KobStore storefront.
