Send the customer the proposed wording and where it will be used. Let them approve edits and whether they want their name or image shown. Do not invent quotes, combine multiple customers into one story, or imply that one experience is typical.
Request permission for the exact quote, name or attribution, photo, and channels where it will appear. Let the customer review any edited excerpt so the meaning remains accurate, and do not combine separate comments into a stronger claim. Keep a record of consent and remove the testimonial if permission is withdrawn where applicable. A testimonial is an individual experience, not evidence that every client gets the same result.
Keep the approved wording with the consent record so later edits do not change its meaning. Check platform rules if a benefit was involved. Do not remove a qualification from the customer's statement to make it sound more absolute.
Keep a record of consent and honour withdrawal requests where feasible. Add permitted testimonials alongside clear service details on KobStore; create your page.
