How to Write a Cancellation Policy for a Service

Use plain wording and give the policy before booking. State how a customer cancels, how to reschedule, and what happens to prepaid amounts or special-order materials. Treat provider cancellations fairly and specify how you will notify clients.

State when notice is due, how a customer can cancel or reschedule, what happens to an agreed deposit, and how you handle provider cancellations. Use examples such as illness or an access problem so the process is clear, and review applicable consumer rules before applying a fee. Share the policy before confirmation, apply it consistently, and keep a record of any exception agreed for a specific booking.

Give customers a written confirmation of any reschedule so both calendars reflect the same agreed date.

Put the policy in the quote or booking confirmation and ask the customer to acknowledge it before payment. Review it when supplier terms or law change. Keep the cancellation message and any agreed exception with the job record so a different staff member does not apply conflicting terms.

Have legal counsel review terms that may affect consumer rights. Publish the policy beside your KobStore service description; create a page.