Start with name, preferred contact, service requested, location, timing, and a description field. Add photos only when helpful and explain how they will be used. Avoid asking for sensitive details before they are needed.
Ask only for details that help route or assess the request: service needed, location at a suitable level of detail, preferred timing, and a short description. Make photo upload optional and explain how submitted information will be used. Avoid requesting national ID, payment credentials, or detailed health data without a justified, secure process. Test the form and its confirmation message on a phone before sharing it publicly.
Make optional fields genuinely optional and tell users how to contact you without uploading documents.
Before collecting details, tell the customer who will read the form, how to contact you, and how long you retain enquiry information. Keep uploads optional unless essential and provide a safe alternative for documents. Test that submissions are not exposed in a public spreadsheet or sent to an unintended shared mailbox.
Test the form on a phone and make the next step explicit. KobStore provides public service listings and contact routes; create a page and state what customers should include when they enquire.
