Distinguish deposits, completed work, materials purchased, and cancellations. Explain how a customer raises a concern and when you respond. Keep records of payments, approvals, and work completed.
Explain what qualifies for a refund, how a customer should report a problem, what information you need, and the expected review timeframe. Separate a refund from a repair, replacement visit, or correction if those are different remedies. Make the policy consistent with applicable law and any professional obligations; do not use "no refunds" as a blanket substitute for handling work that was not delivered as agreed.
State who reviews a refund request and how the customer will receive the decision.
Ask for the invoice or job reference and a description of the issue, but do not make customers submit unnecessary identity documents. Set a reasonable review timeframe and give a contact for questions. Keep a record of the decision and its basis, and communicate any remedy in writing.
Because refund obligations depend on the circumstances and law, get qualified legal advice before publishing strict terms. Use KobStore to display your service terms; create your page and keep policies easy to find.
