How to Use Store Policies to Prevent Disputes

Many customer disputes begin with assumptions. A buyer expects a return, delivery time, or payment arrangement that the seller never explained.

Use the storefront policy section to state the rules that apply to your business. Keep them specific: when returns are accepted, who pays delivery, how bookings are confirmed, and what happens after a missed appointment.

Policies should be fair, visible, and applied consistently. Clear terms protect the relationship better than explaining the rules only after a problem occurs.