A stock correction should explain what changed, not erase the difference. If a Nairobi shop counts fewer chargers than the system shows, recount and check recent sales, returns, transfers, damage, and reservations before adjusting. A mismatch may come from a missed sale, wrong variant, supplier shortage, or a customer hold.
Count the exact product
Match product code, size, colour, and branch. Separate sellable goods from damaged, expired, returned, or consignment items. Verify large or high-value adjustments with a second person. Record the count date, physical and system quantities, reason, and who completed and approved the change. Do not change a number simply to make a report balance.
If a transfer caused the difference, record both outgoing and incoming movements. If an item is missing, investigate records fairly rather than accusing staff from a single count. Tell affected customers promptly if an order cannot be fulfilled and agree a substitute or refund.
Improve the process
Review recurring differences by product and process; strengthen receiving, picking, or cashier checks where evidence points. Check POS sync delays before changing figures. The inventory workflow is useful only when physical counts and recorded reasons stay trustworthy.
